Corrective Action vs. Preventive Action

Quality management systems are built on the premise of continuous improvement. Corrective and preventive action (CAPA) programs are part of improvement efforts, along with auditing, data analysis and reviews. Even though many companies lump corrective and preventive action systems together, these entities are meant to address problems at different stages for effective quality management. Namely, [...]

Quality Management Lessons from the Takata Air Bag Recall

The auto industry, especially in the United States, will forever remember the year 2016 for what the NHTSA has referred to as “the largest and by far the most complicated vehicle recall in United States’ history.” Takata, a now infamous motor vehicle parts supplier, is single-handedly responsible for the crisis after it was discovered that [...]